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FAQS

Frequently Asked Questions

Registration/Programs

About the Facility

Refunds and Closures

Coaches


About the Facility


IS DELTA GYMNASTICS A RECREATIONAL OR COMPETITIVE CLUB?

Delta Gymnastics is both. We are a recreational facility committed to giving children their first introduction to gymnastics, with a progressive curriculum designed to challenge them at each level. We also have Advanced and Competitive programs, and nationally recognized competitive gymnastics teams.

HOW OFTEN DO YOU CLEAN YOUR FACILITY?

We take great pride in the cleanliness of our facility, which is cleaned and disinfected by a commercial cleaning company twice a week. Our staff also cleans the facility daily. If you encounter any issues, please notify our office staff.

ARE THERE CHANGING ROOMS? 

Yes, our change rooms are very large and have child-friendly benches to sit on. We have cubbies and hooks for shoes, bags and coats, but no lockers with locks, so please do not bring valuables to the gym.  We also have a family bathroom for parents and visitors that is equipped with a change table.

DO YOU HAVE A PARENT VIEWING AREA?

We have an accessible viewing area upstairs in our mezzanine level for parents to sit comfortably and watch their children. For siblings, we have a bookcase with some children’s books. We also have free wireless internet (just ask the office for the access code).

DO YOU HAVE A LOST AND FOUND?

Yes, all items left behind will be kept in the Lost and Found bin.  Every month, the items will be displayed in the lobby for one week to give gymnasts a chance to collect their missing items.  After that period of time, all items will be donated to the local thrift store.  

If you are waitlisted for a class, we will contact you if a space becomes available.

Registration/Programs


WHAT IS THE MINIMUM AGE A CHILD CAN START AT DELTA GYMNASTICS?

6 months old in our Baby Gym class.

WHEN DO I REGISTER? 

Registration for fall, winter and spring sessions begins in July. Registration is accepted on a first-come, first-served basis. Registration dates for our summer programs will be posted on our website in the spring.

If you wish to join a program after it has started, please call our office to see if we can accommodate you. If you sign up after the session has started, your fees will be pro-rated.

Our Team, High School, Gymnaestrada, Advanced and Competitive programs all start in the summer or fall and run from 7 to 12 months. Please see individual program descriptions to find out more.

WHAT IS THE MEMBERSHIP FEE? 

For the safety and security of yourself, your child and everyone at our facility, ALL program participants must purchase a Delta Gymnastics membership, which includes insurance.  Membership is effective from September 1 to August 31 and the annual fee is $25.

What if I can't afford the programs?

KidSport Delta can assist with fees up to $250 per fiscal year. Applications are available at the KidSport Delta website. Complete the application form and bring a copy to the office and we can use that for payment or partial payment of your fees.

WHAT SHOULD I WEAR TO THE GYM?

All athletes go barefoot in the gym. Please tie back long hair and do not wear jewelry. Do not bring valuables to the gym.

Females:  A bodysuit, tights or athletic shorts (no buttons) and a fitted t-shirt.
Males: Gym shorts with no buttons, zippers, buckles or pockets and a fitted, tucked in t-shirt.

To whom do I speak about registration and class times?

Please address your questions about payment, registration and class times to our office staff and they’ll be happy to help you! Coaches are not able to readily access the data needed to answer your questions.

HOW DO I REGISTER FOR A CLASS, CAMP, BIRTHDAY PARTY OR NIGHT OUT?

You can register online, in person, or by phone.

 To register online: Click on the class title in the program description, or on the Register tab, to go to our Sign Up schedule.
Most classes run in sessions: fall, winter, spring and summer.  Some run in shorter time periods. Click on the session you want, and then the class. You will be directed to a Log In page.
Log in with your email and password. If you forget your password, please call us.
If you are new to DGS, please create a profile and log in.
The class you selected should appear on your My Account page. Proceed to Check Out.
Payment must be made when you register. (In cases of financial hardship, a payment plan can be arranged. Please contact the office.)

On-line payment: VISA and Mastercard.

In-person payment: VISA, Mastercard, debit, cheque or cash.

Note: If you are new to DGS, you must sign our membership waiver form when you register. This can be done online or in person.

WHAT HAPPENS IF I AM WAITLISTED FOR A PROGRAM?

If you are waitlisted for a class, we will contact you if a space becomes available.

HOW DO I REGISTER FOR AN ADVANCED OR COMPETITIVE PROGRAM?

Please contact our office for more information. Participation in these programs is by assessment or invitation, with the exception of the High School program, which is open to both beginner and advanced gymnasts.

HOW DO GYMNASTS JOIN THE ADVANCED OR COMPETITIVE PROGRAMS?

Entry into our Advanced and Competitive programs is by invitation or assessment only (with the exception of the High School program, which is open to beginner and advanced gymnasts). Our coaches hold assessment sessions in the spring and summer.  Participation in an assessment session is subject to a fee and does not guarantee a spot in the program. Please contact the office to find out when the next assessment camp is scheduled.

DO YOU RUN PROGRAMS DURING THE SUMMER? 

Yes, we are a year-round facility and we offer classes, clinics and camps every month of the year.

DO I HAVE TO STAY TO WATCH MY CHILD?

No, unless your child is not able to use the restroom by themselves. When registering, make sure you include your cell phone number on your file so we can contact you in the event of an emergency.

Refunds and Closures


IF I WITHDRAW FROM A CLASS, CAN I GET A REFUND?

Refunds for program withdrawals are only permitted for medical reasons with a note from a doctor.  A $10 service charge will be applied. Please see our Policies section for information regarding fees, refunds and withdrawals.

IF I MISS A CLASS, CAN I GET A CREDIT, OR DO A MAKE-UP LESSON? 

If you miss a class, we do not give credits or offer make-up lessons. Your registration fee pays for a class spot for the entire session regardless of attendance.

If we have to cancel a class, we will offer a make-up lesson at a convenient time.

WHAT HAPPENS IF MY CLASS IS CANCELLED?

DGS reserves the right to change the schedule or cancel a class due to low registration. If this happens, we will make an effort to accommodate you in another class.

WHAT IF THE GYM IS CLOSED DUE TO AN UNFORESEEN EVENT LIKE BAD WEATHER?

There have been occasions when the gym has been closed due to extreme weather, power outages and other unforeseen events. Generally, however, Delta Gymnastics does NOT close for bad weather, but if you have concerns, please phone us. If the gym is closed, our answering machine will have a recording and it will be posted on our website and Facebook pages. We will also try to notify you via telephone or email.

Coaches


WHAT ARE YOUR COACHES’ QUALIFICATIONS?

All of our coaches have completed the National Coaching Certification Program, with some of them reaching the highest level.  They are trained in Emergency First Aid and CPR/AED, have their Respect in Sport certificate, Fundamental Movement Skills training, and have been successfully evaluated within the Making Ethical Decisions program. Our lesson plans and curriculum are custom-designed by college-educated experts with industry expertise.

HOW DO I CONTACT MY PROGRAM COORDINATOR OR COACH? 

Our coaches and coordinators welcome your interest in your child’s program and progress. If you have a problem, please contact your child’s coach first. If the issue is still unresolved, please talk to the program coordinator, who will arrange a meeting. If, after the meeting, you feel the issue still needs attention, please contact our Executive Director.

To arrange a meeting with a coach, please phone the office. You can contact your program coordinator via email from the Our Staff section of our website. Our office can also forward messages via email for you.

If the problem is administrative, please talk to our office staff, who will direct you to the appropriate person.

DO YOU GIVE PROGRESS REPORTS?

Most of our Developmental programs do a progress report at the end of their session with the exception of specialty and adult classes,  sport cross-training, and the High School programs. With all programs, if you have questions about your child’s progress, please talk to their coach.